1. What is HHO Friendship?
HHO Friendship is your way to use and enjoy Hengistbury Head Outdoors. It gives you access to the site, activities and community, and helps keep HHO running as a community-owned space.
 

2. How is this different from CBS membership?

• Community Benefit Share Membership (£10, one-off) supports the organisation and gives you a voice
• HHO Friendship (£120/year) gives you access to the site, activities and benefits
   

3. How much does it cost?

• Adult Friend (16+) £120 per year
• Young Friend (under 16)
  o £60 for the first child
  o £35 for additional children (same household)
• Community Friend £240+ (optional “pay it forward”)
• User Group Member £60 per year
   

4. Can I bring my children?
Yes HHO is designed to be family-friendly.

• Children must be linked to a named adult Friend
• No unaccompanied children (unless in supervised activities)
• Family pricing is designed to keep it accessible\
   

5. Can I buy a Friendship for my grandchild, niece or nephew?
Yes, you’re very welcome to. The key is that the adult purchasing must be an HHO Friend, and the child must be linked to that adult’s Friendship.

What are the rules?

• The adult (e.g. grandparent, aunt, uncle) must hold an active HHO Friendship
• Children must be linked to that named adult
• Multiple children must come from the same household/family unit
• Children cannot attend independently (unless in supervised activities)

What isn’t allowed?
One adult Friendship cannot be used to cover multiple children from different households
For example:

• ❌ Buying for grandchildren across several different families/addresses
• ❌ Using one membership to cover a wider extended family network

Why do you have this rule?
We want to:

• Keep the model fair and sustainable
• Ensure safe and responsible supervision
• Maintain a clear and simple structure for all members
   

6. Can I visit without becoming an HHO Friend?
Yes, guests are very welcome.

• No annual fee
• Pay-as-you-go for activities
• A great way to try HHO
  However:
• Guests pay higher prices for activities and courses
• No priority booking
• No discounted parking
• Limited access to some facilities

If you plan to visit regularly, HHO Friendship offers much better value.
 

7. What are the benefits of being an HHO Friend?
As an HHO Friend, you’ll receive:

• Priority booking for activities
• Friends pricing on classes and courses
• Access to activity areas and slipways
• Discounted parking (subject to availability)
• Free membership of the HHO SUP paddle boarding club
• Free talks and community events
• Priority access to family activities

8. What is a Community Friend?
Community Friends choose to contribute more.

• From £240 per year (or more)
• Helps support concessionary access
• Enables wider participation across the community
• It’s a simple way to give back while enjoying HHO.
   

9. Do you offer concessions?
Yes, we offer targeted concessionary Friendships to support accessibility.
Eligibility includes:

• Universal Credit and other means-tested benefits
• Pension Credit
• Students (under 21)
• Disability-related benefits (e.g. PIP, DLA, Attendance Allowance
   
• Proof is required
• Concessions are monitored to ensure fairness and sustainability
   

10. Why don’t you offer broader discounts?
We’ve chosen a targeted approach:

• To ensure support goes to those who need it most
• To keep HHO financially sustainable
• To avoid reducing access for everyone in the long term'
   

11. Are dogs allowed at HHO?
Yes, well-behaved dogs are welcome in designated areas.
Dogs are welcome in:

• Outdoor areas across the site
• The café (not on furniture

Dogs are not allowed in:

• Main hall
• Indoor classrooms or activity spaces (unless with prior arrangement)

Certain outdoor areas (e.g. sauna, pond)

Conditions:

• Dogs must be on a lead at all times
• Must be under control and supervised
• Owners must clean up after them
• Disruptive dogs may be asked to leave

Assistance dogs:

• Welcome in all areas where required
• We aim for a balanced, community-first approach for everyone

Is parking included?
Friends benefit from discounted parking at the local BCP car parks (subject to availability).
We have limited parking at HHO and this agreement with BCP helps make regular visits easier.


12. How long does HHO Friendship last?

• HHO Friendship is an annual commitment (12 months)
• This helps provide stability and support for HHO
   

13. Why do I need to pay to be an HHO Friend?
HHO is a Community Benefit Society, not a commercial operator.

That means:

• Any surplus is reinvested into the community
• Membership income helps keep the site open and maintaine
• It enables us to offer activities, facilities and wider access
• Your Friendship helps make HHO possible for everyone
   

14. Who is HHO for?
HHO is for everyone:

• Individuals
• Families
• Local communities
• Schools and groups
• Whether you want to get active, spend time outdoors, or simply be part of something, you’re welcome.
   

15. How do I join?
You can apply online via our website.
Join as an HHO Friend today and be part of HHO from the beginning